Job Description

Education:

Minimum Education and/or Experience Required: Bachelor’s degree and 3 years technology or business administration experience. A Bachelor’s degree in Information Technology, Business Management or related field preferred.

Requirements: 

•             Quick learner

•             Technical troubleshooting-required

•             Support skills-required

•             Healthcare experience would be ideal

•             Bonus if prior Service Now experience

Duties:       

Scope of Work:

Individual would assist with supporting of the Florida Unbound go lives.  Troubleshooting issues, taking on call and assisting to build documentation.

This position independently manages multiple medium or single department-scale IT internal business projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control. Leads process improvement or new business service implementation. Creates, provides and facilitates end user training. Leads proactive communication between and among business proponents, stakeholders and IT Leadership regarding assignments. Contributes to the improvement of established guidelines, tools, templates and methodologies. Reports department measurements and communicates metrics on activities. Broad general knowledge of information technology and institution activities. Develops proposals that consider alternatives and business case. Routinely interacts with IT vendors and provides technical interpretation for required services. May lead process or quality improvement efforts.