"3. Uses communication strategies to achieve desirable outcomes. • Communicates verbal and written information in a clear, concise, accurate, and timely manner. • Uses communication strategies appropriate to patient/family needs for information, education, and support. • Communicates effectively with all members of the healthcare team. 4. Evaluates care and the patient’s response to interventions and expected outcomes. Systematically evaluates the patient’s response to interventions. • Modifies the interventions based on patient response and changing patient condition • Involves the patient, family, and other healthcare team members in gathering data and evaluating care if appropriate • Uses ongoing assessment data to revise patient needs, prioritize problems, nursing outcomes, and the plan of care.
5. Facilitates continuity of care through interdisciplinary collaboration and coordination of appropriate health care services. • Prioritizes work based on patient acuity, available resources, and patient/family preferences Universal Competencies Commitment to Patient Centered Care • Always puts patient/customer needs first. • Demonstrates awareness of different patient/customer needs and desires, and adjusts approach to provide care, including those related to cultural orientation, race, primary language, age, size, gender, gender identity, physical capability, sexual orientation, spiritual belief, change in scope/complexity of patients, etc.. • Helps improve processes to meet customer/patient needs and desires. • Respects confidentiality and shares information with only those that need to know. Follows and Supports Code of Conduct • Supports UMPhysicians’ values of Service, Innovation and Respect. • Contributes to an ethical work environment by demonstrating respect for the law and for each other. • Maintains a welcoming work environment that is physically and emotionally safe and free from discrimination and harassment. • Reports illegal or unethical conduct or suspected violations of UMPhysicians policy or Code of Conduct. • Models integrity in patient care, business and regulatory compliance. • Maintains the integrity and strict confidentiality of patient records and UMPhysicians business information. Commitment to Operational Excellence • Understands and supports mission and vision of UMPhysicians. • Promotes positive work environment and employee recognition. • Demonstrates interpersonal values of compassion, respect, teamwork and diversity. • Demonstrates pursuit of innovation and excellence using inquiry and mentorship" |